Page 17 - MVU Annual Report 2017/18

KEY ACCOUNTS MEETINGS
Large commercial and industrial
customers represent a significant portion
of the utility’s energy demands. As such,
MVU has established the Key Accounts
program to network with these entities
to develop partnerships to help them
save money. Participants are informed
on pending industry regulations, power
utility trends, as well as Payment and
Efficiency programs. This also provides
a forum for large business customers
to voice their questions and concerns
directly to utility staff.

CAREER FAIR
MVU visited Moreno Valley College to
speak with students about opportunities
in the Utility Industry. MVU proudly
employs local interns and fellows as well
as local residents. MVU also incentivizes
local business to hire employees locally
with a discounted electric rate.

customer care standards

o KEEPING OUR WORD
We manage expectations by setting
reasonable goals. Giving careful
thought to timelines, we always
remember that our word is our
bond as we promote honesty,
responsibility, and accountability.

o UNDERSTANDING THE
DIFFERENCE BETWEEN
FAST AND EFFICIENT SERVICE
We use knowledge, skills, and
resources to respect our customers’
time, but we never rush – it is
impolite and it dramatically impacts
the relationship and the outcome.

o QUESTIONING THE STATUS QUO
We do not do things the same old
way just because that is “how we’ve
always done it.” We were hired
to use our experience and skills to
improve public service – and we take
the process improvement challenge
to heart.

Fiscal Y ear 2017/18 | 17