News

Scammers continue to target utility customers. Typically, they pose as utility "collection" employees and threaten to disconnect electric service unless a payment is made immediately using a pre-paid cash card or other quick method. This is a scam. We don't want you to fall victim to it.

Today we had reports of scammers claiming that MVU and SCE had merged and the caller was from SCE and needed a payment to prevent disconnection. This is completely untrue.

What to Do if a Scammer Contacts You

If you suspect a phone call, email, or personal visit is fraudulent, remember:

• Never reveal personal information to anyone, including your MVU account information, credit card, ATM or calling card number (or PIN number)
• Never use the call-back number provided by an unknown caller to verify billing information.
• Ask for the caller’s name, department and business phone number
• End the call or interaction and report the incident to our local law enforcement.

If you have questions, please email us at: mvutility@moval.org or call us at 844.341.6469.